Alright, so here’s the deal with fixing those rear entertainment jacks on my 2012 Acadia Denali. Man, those things are a pain when they crap out, especially with kids in the back!
First thing I did was check the basics. I’m talking fuses, people! Found the fuse box – you know, the one usually under the dash or in the engine bay. I pulled out the fuse diagram (usually on the back of the cover) and located the one for the rear entertainment system. Swapped it out with a new one, just to be sure, even though the old one looked okay. No luck. Bummer.

Okay, next step: inspecting the jacks themselves. I carefully removed the plastic trim around the jacks. Usually, it’s just held on with clips, so a little prying with a plastic trim tool (or a flathead screwdriver, if you’re careful) does the trick. Once the trim was off, I could see the actual jacks. I checked for any obvious damage – loose wires, corrosion, anything that looked out of place. Found one jack where the wires were a little loose. Score!
Grabbed my soldering iron and carefully re-soldered the wires back onto the jack terminals. I’m not a pro, but I can handle basic soldering. Just gotta be quick and avoid melting anything you’re not supposed to. Let it cool down for a few minutes before messing with it again.
After the soldering, I plugged in a pair of headphones to test it. Still nothing. Double bummer!
Alright, time to get a little more serious. I grabbed my multimeter and started checking for voltage at the jacks. Set the multimeter to DC voltage and touched the probes to the positive and negative terminals on the jack. Got zero volts. That meant the problem wasn’t the jacks themselves, but somewhere upstream.
This is where it got tricky. I started tracing the wires back from the jacks, trying to find where they connected to the main entertainment system. This involved removing more trim panels and crawling around in the back of the car. Not fun.
Finally, I found the connector where the rear entertainment jacks wired into the main unit. I checked the voltage at the connector – still zero. Okay, now we’re getting somewhere. That meant the problem was either in the wiring between the connector and the jacks, or in the main entertainment unit itself.
Since I’d already checked the jacks and the wiring looked okay, I suspected the main unit. Unfortunately, that’s a much bigger job. I didn’t want to mess with it myself, so I decided to take it to a local car audio shop. They diagnosed the problem as a faulty amplifier inside the main unit that powered the rear jacks. Quoted me a couple hundred bucks to fix it.

Bit the bullet and had them fix it. A few days later, I picked up the Acadia and the rear entertainment jacks were working perfectly! Happy kids, happy me.
Learned a few things from this experience:
- Always check the fuses first!
- Basic soldering skills can come in handy.
- Sometimes, you gotta know when to call in the pros.
Overall, it was a frustrating but ultimately successful repair. Hope this helps someone else dealing with the same issue!