Okay, so let’s talk about my experience with Arise Home Health. It all started a few months back when my mother took a nasty tumble. Ended up with a fractured hip, surgery, the whole nine yards. The hospital discharge planner basically told us, point blank, she couldn’t come home without some proper home health support lined up.
Honestly, finding the right help felt like navigating a maze. I got a few names thrown at me, and Arise Home Health was one of them. Figured I’d give them a call, see what the deal was. Getting through wasn’t too bad, and the person on the phone seemed okay, gave me the basic rundown.
The Initial Visit
They scheduled an assessment pretty quickly, which was good. A nurse came out to the house. Seemed professional enough. She talked to my mom, asked a bunch of questions, checked her mobility, looked over the hospital discharge papers. I was there, asking my own questions too, trying to gauge if they really understood what Mom needed. It felt thorough, I guess.
Then came the paperwork. Always paperwork, right? It wasn’t terrible, but it took some time to get everything signed and processed. Setting up the actual schedule was a bit of back-and-forth. We needed specific times for medication reminders and help with bathing, and coordinating that took a couple of calls.
Day-to-Day Care
The first caregiver they sent seemed alright at first. Showed up on time, mostly. But after a week or so, Mom mentioned she wasn’t always sure if the caregiver was following the physical therapy exercises correctly. Little things started cropping up.
- Punctuality: Mostly okay, but a couple of times she was late, blaming traffic.
- Skills: Basic stuff was fine, but the confidence with the specific post-hip surgery care felt… shaky.
- Attitude: Generally pleasant, but sometimes seemed rushed.
We ended up requesting a different caregiver after about three weeks. The second person clicked much better with Mom, seemed more experienced with her specific needs. That made a big difference.
Communicating with the main office was… okay. Sometimes I’d get a quick response, other times I’d leave a message and wait a day or two. When we asked for the caregiver change, they handled it, though it took a bit of persistence on my part.
Billing was straightforward, thankfully. Got the invoices, they matched the hours, no major dramas there, which was a relief because I really didn’t need another headache.
So, What’s the Verdict?
Looking back, getting Arise Home Health involved was necessary. Did it solve all our problems? No. Was it perfect? Definitely not. That first caregiver match wasn’t great, and the communication could have been smoother. But the second caregiver really helped Mom get back on her feet, literally. It felt like you had to stay on top of things, you know? Be proactive, ask questions, make sure things were happening the way they were supposed to. It wasn’t a ‘set it and forget it’ kind of deal. It got the job done, eventually, but it took effort on our part too.
